Terms
These terms apply to appliance repair work booked with us in Georgetown, Texas. They are written in plain sentences because they are meant to be read rather than scrolled past.
Last updated October 2026
01
We repair domestic appliances inside the city of Georgetown, Texas. Every job happens at the address given to us at booking, and the technician arrives with the tools and components the work calls for.
02
An appointment exists once a date and an arrival window have been agreed with you by telephone. Anything sent through the website counts as a request, not a confirmed slot, and somebody rings you back to settle the details.
03
Every non-warranty visit carries a diagnostic fee, residential or commercial alike, and that fee is not refundable. The amount is given to you before anyone sets off, and it pays for the journey and for the diagnostic work itself. You agree to settle it in full regardless of whether the repair goes ahead. Choose to proceed and the fee is taken off the final total.
The price quote sets out the approximate cost of components and labor. Accepting the service means accepting that quote and the scope of work written into it, with sales tax included where it applies. Nothing is carried out without your say-so, and if a second unrelated fault surfaces mid-job we stop and talk it through before going further.
04
Payment falls due on completion of the work. Common card types and cash are both accepted. Every job ends with an itemized invoice listing the components fitted, the labor, and the date the warranty runs out.
05
Components are new unless you have specifically agreed to something else. Where a manufacturer's original is discontinued or unavailable, you hear about it before an equivalent goes in. Special-order components for high-end or obsolete machines may call for payment up front, which is raised with you in advance.
06
You undertake to make the appliance reachable and the space around it safe to work in. A technician may stop where conditions are hazardous: standing water, wiring left exposed, or a gas leak suspected strongly enough that the utility company has to come out ahead of us.
Where a machine is built in, boxed in by cabinetry, or fitted in a way that makes pulling it out likely to cause damage, the risk is explained to you first and the work goes ahead only with your agreement.
07
We carry liability insurance covering damage arising from our work. We cannot be held answerable for special, incidental, indirect or consequential damages arising out of breach of warranty, breach of contract, negligence, or any other legal theory tied to this agreement. Whatever the route, our liability reaches no further than the sum you paid for the job in question.
08
We reserve the right to decline an appliance that has already been opened up by somebody unqualified, that shows fire or flood damage, or that sits under a manufacturer recall. The reason is always explained, and the diagnostic fee applies as it would on any other visit.
09
The law of Texas governs this page in full. None of it narrows protections you already hold as a consumer under the law of the state or of the United States.
10
Pulling a machine out of its place puts the appliance and its surroundings at risk alike, floors, cabinets and countertops included. No technician is obliged to do it. Should one agree to, you accept that neither he nor the company answers for damage occurring while the unit is being shifted.
11
Allowing work to start on an appliance plumbed into the water supply means accepting that no responsibility for loss or damage flowing from a leak or a flood tied to that machine rests with the technician or with the company, save where negligence is plain and proven. Outside that exception, the right to bring a claim is given up.
12
Cooling equipment depends on parts capable of stopping without any warning at all, and a stoppage spoils food, upsets a household and, in a business, costs real money. Asking for such equipment to be repaired means taking those risks on yourself and freeing the company, everyone acting for it and everyone employed by it from whatever follows. From the moment work begins, the right to claim is expressly surrendered.
13
Whatever sits under a glass or ceramic surface can only be reached by lifting a panel bonded down with strong adhesive, and panels of that sort do break from time to time. Care is taken either way, but permitting the job to start means accepting that breakage rests with neither technician nor company, and that no claim will follow from it.
14
These terms, read together with each individual service order, make up the entire agreement between company and customer. They replace any earlier or simultaneous agreement or representation, spoken or written.
Call the office and ask. None of this is written to catch anyone out, and we would rather explain a line than have you guess at it.
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